As a Room Service Captain, you set the tone for excellence in in-room dining. Your role goes beyond delivering meals; you create unforgettable moments of hospitality that reflect the highest standards of luxury. Every interaction is an opportunity to impress, every detail a chance to elevate the guest experience. You lead by example, orchestrating the room service team with precision and care, ensuring seamless operations and impeccable service. Whether it’s a simple breakfast tray or an elaborate evening spread, your dedication turns ordinary dining into extraordinary memories.
Key Responsibilities
• Supervise and coordinate the room service team to deliver flawless in-room dining experiences.
• Take detailed orders and oversee preparation and timely delivery of meals and beverages.
• Ensure that every setup meets the property’s luxury standards, from presentation to accuracy.
• Engage with guests warmly and professionally, addressing requests and resolving concerns promptly.
• Mentor and train team members, fostering a culture of excellence and attention to detail.
• Maintain cleanliness, organisation, and readiness of room service areas at all times.
• Collaborate closely with kitchen staff to ensure smooth communication and exceptional service.
Requirements
• Previous experience in food and beverage or room service, ideally within a luxury hospitality environment.
• Proven leadership skills and the ability to inspire a team.
• Outstanding communication and interpersonal abilities to connect with both guests and team members.
• A proactive approach to problem-solving and guest satisfaction.
• Flexibility to work varied shifts, including weekends and holidays, in a fast-paced environment.
